Rights & Responsibilities

Rights & Responsibilities

As clients, carers, family members or visitors of Country & Outback Health you have the right to:

  • Access our services
  • Receive high quality health care within an environment that you feel safe
  • Be treated with respect and dignity regardless of culture, religion, beliefs, values, sexuality, age, gender or ability 
  • Receive clear, helpful communication regarding your health care in a way that you understand 
  • Actively participate in decisions about your care by speaking with your health care worker and having your questions answered
  • Ensure that your personal and medical information is kept secure, maintaining your privacy and confidentiality
  • Comment on your care, what’s going well and what’s not working for you


As clients, carers, family members or visitors of Country & Outback Health it is your responsibility to:

  • Be courteous when accessing our services, be on time or let us know if you can't make it
  • Tell us about your medical history, any medication you take or allergies you may have, to help us to keep you safe
  • Respect our staff, our clients and our culture
  • Keep up the communication, be open and honest with us and ask as many questions as you need to 
  • Be involved, actively participate in the decisions that are made around your care
  • Be aware of others, respect their privacy and confidentiality
  • Comment on your care, tell us what we did well and what you think may need to change