FAQs

FAQs

What is a Mental Health Clinician?

Mental Health Clinicians are skilled in understanding human behaviour, thoughts and feelings. A Mental Health Clinician can be a psychologist, social worker, occupational therapist or mental health nurse. Mental Health Clinicians can help you develop and use strategies to better cope with difficult feelings, improving the way you feel within yourself. These strategies can be for your life at work, at home, within your relationships or to help you deal with difficult life experiences. Using the strategies you develop will help you to feel more in control so you can get more enjoyment out of life.

What will happen at my first appointment with a Mental Health Clinician?

At your first appointment we will ask you to complete a client details and consent form as well as a short questionnaire. You will then speak to a Mental Health Clinician or Mental Health Counsellor, who will take the time to get to know you and your situation. Appointments generally last between 30 minutes and 1 hour. At the end of your first appointment your Mental Health Professional will discuss with you ongoing appointments. You will be fully involved in the planning of your care and your are welcome to bring a friend or carer along to your appointments.

How long will it be before I get an appointment with a Mental Health Clinician?

Due to the high demand for our services, it is likely that there will be a waiting period before you will be offered an appointment. How long you will have to wait for your first appointment may vary. While waiting for an appointment some clients find it useful to make use of the online mental health support options available. If during this time you feel unwell or require assistance please speak to your GP as soon as
possible. Please be sure to keep all of your appointments. Our services are in high demand and each appointment is valuable. If you are unable to attend an appointment please provide at least 48 hours notice so that the appointment may be offered to another client.

What information will Country & Outback Health collect about me?

We will record a range of identifiable and anonymous data. Identifiable information will help us to understand your needs and tailor your care. Anonymous data such as age, gender and referral date is collected for reporting purposes. It will be included in project reports to the Department of Health who are our primary funding provider.

Who will have access to the information that is collected?

Your GP, Mental Health Professional and Country & Outback Health staff will have access to both identifiable and anonymous information. All information is collected, stored, used and disclosed in line with the Privacy Act 1998. Information will only be accessed by staff on a need to know basis and staff are required to maintain the privacy of all clients. Any information collected can not be identified or linked to you without your consent.

How can I provide feedback on the service which I have received?

Country & Outback Health is committed to maintaining a high standard of care and we welcome you to provide feedback on any part of our service or interaction with our staff. You can provide feedback via; our feedback survey, telephone (08 2642 5600), email (admin@cobh.org.au) or in person at one of our regional offices. 

What are my rights? 

As clients, carers, family members or visitors of Country & Outback Health you have the right to:

  • Access our services 
  • Receive high quality health care within and environment that you feel safe 
  • Be treated with respect and dignity regardless of culture, religion, beliefs, values, sexuality, age, gender or ability
  • Receive clear, helpful communication regarding you health care in a way that you understand 
  • Actively participate in decision about your care by speaking with your health care worker and having your questions answered 
  • Ensure that your personal and medical information is kept secure, maintaining your privacy and confidentiality 
  • Comment on your care, what is going well and what isn't working for you 

What are my responsibilities? 

As clients, carers, family members or visitors of Country & Outback Health it is your responsibility to:

  • Be courteous when accessing our services, be on time or let us know it you can't make it to an appointment  
  • Tell us about your medical history, any medication you take or allergies you may have, to help us keep you safe
  • Respect our staff, our clients and our culture 
  • Keep up the communication, be open and honest with us and ask as many questions as you need to 
  • Be involved, actively participate in the decisions that are made around your care 
  • Be aware of others, respect their privacy and confidentiality  
  • Comment on your care, tell us what we did well and what you think may need to change